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The following is a list of commonly asked questions about using Video On Demand products. If you encounter problems not answered here, please call us at 1-800-496-2416 or email comcasthelp@liquidustv.com.

Pre-Owned Autos On DemandHome Listings

General Listing Information

What information do I need to sell my auto on VOD?
How do I add a pre-owned autos listing?
Is there a deadline for listing submissions?
How can I get my dealership involved?

Buyers

How will buyers contact me?

Support

Whom should I contact if I have questions about my listing?
What browsers do you support?

Photography

Can I use my digital camera?
How many photos can I use in a movie?
Is there a photo size requirement?
Which file formats are accepted for photos?

Display

How do I know what template and color scheme to use?
Do I have to go through the same display options every time I create a listing?
Will I get a chance to look at my ad before I purchase it?
What if I make a mistake?

Training

Where can I get training on using Video on Demand products?


General Listing Information

What information do I need to sell my auto on VOD?

To sell autos on VOD, you will need to have ready:

  • Up to 3 digital photos of the property you are listing
  • The VIN of the vehicle for sale
  • The body style of the vehicle for sale
  • The year of the vehicle for sale
  • The price of the vehicle for sale

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How do I add a pre-owned autos listing?

The site guides you through the following 8 easy steps:

  • Step 1: Ad Options
    Choose the type of listing you want to advertise.
  • Step 2: Profile Information
    Fill out dealer information.
  • Step 3: Ad Information
    Fill out information about your listing, such as VIN, make/mode, and so on.
  • Step 4: Photo Options
    Upload and position up to 3 photos.
  • Step 5: Display Options
    Select template and color scheme for your listing.
  • Step 6: Audio Options
    Select voiceover narration or music bed.
  • Step 7: Preview Ad
  • Step 8: Confirm & Submit Ad

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Is there a deadline for listing submissions?

New movies are generated weekly. To find out more about the movie production schedule in your area, contact comcasthelp@liquidustv.com or 1-800-496-2416.

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How can I get my dealership involved?

Comcast can provide packaged deals for your Dealer that reduce the costs of individual placements. To contact a specialist please call us at 1-800-496-2416 or email comcasthelp@liquidustv.com.

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Buyers

How will buyers contact me?

Your contact information displays with your movie on screen. Buyers can contact you by calling the phone number you provided with your advertisement or by visiting the URL listed on your ad.

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Support

Whom should I contact if I have questions about my listing?

For general comments and questions regarding Pre-owned Autos on Demand, please call us at 1-800-496-2416 or email comcasthelp@liquidustv.com.

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What browsers do you support?

We support Internet Explorer 7 and Firefox 3 for both Windows and Macintosh operating systems.

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Photography

Can I use my digital camera?

Yes, any available digital camera is capable of taking a picture for your ad, which you can upload easily to the website.

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How many photos can I use in a movie?

The movie is 15 seconds in length; you can upload and position up to 3 photos. Each image displays for 5 seconds.

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Is there a photo size requirement?

The optimum photo dimension is 800 pixels wide by 600 pixels tall, though you can use other sizes. Photo size may also depend on the template you select for your ad. The larger the images you use, the better your ads look on television.

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Which file formats are accepted for photos?

All photos must be submitted in jpg or png format.

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Display

How do I know what template and color scheme to use?

You can easily select a layout template from several options available to you in Step 5: Display Options. To find out the photo size requirements and view a sample, roll your mouse over each template. Once you select a template, the page reloads with available colors for the template you chose.

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Do I have to go through the same display options every time I create a listing?

You can set default display options under Manage Pre-Owned Autos Profiles that lets you automatically apply a template, color scheme, and optional starburst message to ads you create.

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Will I get a chance to look at my ad before I purchase it?

You can get a quick view of your ad in Step 5: Display Options, but you’ll preview your full ad in Step 7: Preview Your Ad. Note that your ad may take up to a minute to load, depending on your Internet connection.

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What if I make a mistake?

If you want to change anything about your ad, simply click the Back button and change your information, even after you have clicked Save & Next. Remember, ads are not activated until you pay for them, so even if you approve an ad in Step 8, you can still delete an ad on the Manage My Ads page and start over.

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Training

Where can I get training on using Video on Demand products?

If you would like to schedule training for you or for members of your staff, please call us at 1-800-496-2416 or email comcasthelp@liquidustv.com.

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